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Retirement

In the midst of the pandemic, I wanted to get my affairs in order. I made my daughter enter my details online, hoping someone would call me back to update my polices, which are almost 28 years old. I didn't have much hope. Until Sam from Metropolitan called me and assisted me over one weekend. He was professional and courteous. My only regret is that we did not cross paths sooner.

I seldom experience the kind of 5-star client service I received from Metropolitan, days after my beautiful mother passed from Covid complications. I can proudly say you treated me and those around me with dignity, love and respect. When I thanked the consultant, Alfred, he said "We are family". It felt like he was acknowledging my mother as his mother too. She would have loved that.

Thank you for settling my payout. Your consultant, Thando, is someone who can be trusted and I appreciate your professional way of working. Thank you for taking care of your clients.

The service I received from Luyanda in January 2021 is by far the greatest I have ever received from Metropolitan. She was kind, courteous and very helpful. Her voice really says it all.

I would like to thank Shameela for her assistance: you showed your commitment by putting yourself in my shoes. The way you handled my situation proves that you are not in the position by mistake. You have shown that you really care about your company, and more about your customers. Thanks again and keep up the good work.

If it wasn't for Mrs C Petersen, her effort, and patience, I wouldn't be here. You truly understood my issue and remained calm. I hope everyone in a similar situation finds someone as passionate as you so they can get their claims paid out. Continue doing God's work and may you be blessed and continue touching people's lives.

I had to face my father's death and was still in mourning when money owed to me was paid back. I had no energy to fight but the Metropolitan consultant came to my rescue. My family and I really appreciate all of your efforts. Keep doing what you're doing.

Unfortunately, my family lost a loved one during the pandemic. I assumed that remote working and increased workload would lead to an inefficient claims process. I was wrong. As tragic as our situation was, your office and Ms Pat Nzama provided superior service, which deserves to be appreciated and applauded. My family would like to thank Metropolitan for the quality service they provided in our time of need.