As an existing Metropolitan client, it is important to keep your plan details up to date. Here you can submit updates to your personal details, make withdrawals from your education or savings plans and request documents.
At Metropolitan, our claims process is simple; we are here to support and assist at every step of the way. Here, you can claim from your funeral, retirement or savings plan.
Invoice, bank details, the claimant’s ID, DHA 1663 form,
death certificate, claim form.
We love hearing from you! Let us know if we have delivered on our promise to help you reach your financial life goals.
As Metropolitan, we would like to hear about your interaction with us. You have the right to complain if you are not satisfied with the service you have been offered or if we have treated you unfairly.
You call us on:
0860 724 724
Send your complaint via post to:
Metropolitan Client Care
Department, PO Box 2212,
Your name and surname.
Policy number or ID Number for existing clients.
Contact details: Telephone and email.
The contact centre will get in touch to let you know that your complaint has been received and has been assigned to someone.
We aim to resolve your concerns in the shortest amount of time.
If the assigned consultant cannot resolve your complaint or you are not satisfied with their feedback, you have the right to escalate your complaint. We have a Client Care division which solves complex or unusual complaints. You can get in touch with them by sending an email to the following email address: email@example.com
If you are still not satisfied with the feedback on your complaint, you can contact the relevant Ombudsman. You can access those details here.
Have any questions about your policy? Or do you need some help understanding complex terms in your Will? We’ll answer with everything you need to know.
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