How can we help?
Service Request
As an existing Metropolitan client, it is important to keep your plan details up to date. Here you can submit updates to your personal details, make withdrawals from your education or savings plans and request documents.
This may interest you:
Are you one of the millions of South Africans who have not received payouts from savings or insurance policies because you haven’t claimed your benefits?
These are the answers to some of the commonly asked questions when it comes to cancelling your policy.
When should I update my policy?
All you need to know about keeping your policy up to date.
Claims
At Metropolitan, our claims process is simple; we are here to support and assist at every step of the way. Here, you can claim from your funeral, retirement or savings plan.
Submit a claim
How else can I claim?
We will tell you which documents you need
Invoice, bank details, the claimant’s ID, DHA 1663 form,
death certificate, claim form.
This may interest you:
Are you one of the millions of South Africans who have not received payouts from savings or insurance policies because you haven’t claimed your benefits?
If you are dissatisfied with the service you receive from us, here are the steps that you can take.
How often should I update my policy?
All you need to know about keeping your policy up to date.
Compliments
We love hearing from you! Let us know if we have delivered on our promise to help you reach your financial life goals.
This may interest you:
Whether you are starting out or near retirement, our financial solutions empower you to work towards your goals.
Stay in touch and connected with the latest news and views from Metropolitan.
Our ‘Frequently Asked Questions’ section has the answers to commonly asked questions.
Complaints
As Metropolitan, we would like to hear about your interaction with us. You have the right to complain if you are not satisfied with the service you have been offered or if we have treated you unfairly.
Submit a complaint
You can submit a complaint online by filling out the form below.
How else can I submit a complaint?
You call us on:
0860 724 724
Send your complaint via post to:
Metropolitan Client Care
Department, PO Box 2212,
Bellville, 7535
A Metropolitan branch.
Find your nearest branch here
When submitting a complaint, what information is necessary?
Your name and surname.
Policy number or ID Number for existing clients.
Contact details: Telephone and email.
What is the process once I have sent a complaint?
The contact centre will get in touch to let you know that your complaint has been received and has been assigned to someone.
We aim to resolve your concerns in the shortest amount of time.
If the assigned consultant cannot resolve your complaint or you are not satisfied with their feedback, you have the right to escalate your complaint. We have a Client Care division which solves complex or unusual complaints. You can get in touch with them by sending an email to the following email address: clientcare@metropolitan.co.za
If you are still not satisfied with the feedback on your complaint, you can contact the relevant Ombudsman. You can access those details here.
This may interest you:
If you are dissatisfied with the service you receive from us, here are the steps that you can take.
All you need to know about the person who can submit a complaint.
The complaints escalation process
If you are still not satisfied with your complaint, here are the steps you can take.
Frequently Asked Questions
Have any questions about your policy? Or do you need some help understanding complex terms in your Will? We’ll answer with everything you need to know.
Why is it important to plan for a funeral?
Who can be covered on a Metropolitan funeral plan?
Who are the important people to consider when planning for a funeral life event?
What is the Value Protection Benefit?
Why is waiting periods necessary?
Am I insured for anything during the waiting period?
When do waiting periods apply?
Why is there more than one deduction on my bank statement for my Metropolitan policies?
Are the multiple deductions on my bank statement going to cost me more money?
Why has the reference number on my bank statement changed?
I did not authorise a payment for METROPOLIT. Is this fraud on my account?
I did not authorise a payment for METROPOLIT. Is this fraud on my account?
