SERVICE CENTRE

How can we help?

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As an existing Metropolitan client, it is important to keep your plan details up to date. Here you can submit updates to your personal details, make withdrawals from your education or savings plans and request documents.

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Unclaimed benefits

Are you one of the millions of South Africans who have not received payouts from savings or insurance policies because you haven’t claimed your benefits?

Policy cancellation

These are the answers to some of the commonly asked questions when it comes to cancelling your policy.

When should I update my policy?

All you need to know about keeping your policy up to date.

Claims Claims

At Metropolitan, our claims process is simple; we are here to support and assist at every step of the way. Here, you can claim from your funeral, retirement or savings plan.

Submit a claim

How else can I claim?

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We will tell you which documents you need

Invoice, bank details, the claimant’s ID, DHA 1663 form,
death certificate, claim form.

This may interest you:

Unclaimed benefits

Are you one of the millions of South Africans who have not received payouts from savings or insurance policies because you haven’t claimed your benefits?

Who can complain?

If you are dissatisfied with the service you receive from us, here are the steps that you can take.

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We love hearing from you! Let us know if we have delivered on our promise to help you reach your financial life goals.

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Our offering 

Whether you are starting out or near retirement, our financial solutions empower you to work towards your goals.

In the news

Stay in touch and connected with the latest news and views from Metropolitan.

Have a question?

Our ‘Frequently Asked Questions’ section has the answers to commonly asked questions.

Complaints Complaints

As Metropolitan, we would like to hear about your interaction with us. You have the right to complain if you are not satisfied with the service you have been offered or if we have treated you unfairly.

Submit a complaint

You can submit a complaint online by filling out the form below.

How else can I submit a complaint?

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You call us on:
0860 724 724

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You can send us an email with all your details to:
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Send your complaint via post to:
Metropolitan Client Care
Department, PO Box 2212,
Bellville, 7535

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A Metropolitan branch.
Find your nearest branch here

When submitting a complaint, what information is necessary?

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Your name and surname.

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Policy number or ID Number for existing clients.

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Contact details: Telephone and email.

What is the process once I have sent a complaint?

Consultant

The contact centre will get in touch to let you know that your complaint has been received and has been assigned to someone.
We aim to resolve your concerns in the shortest amount of time.

Contact Centre

If the assigned consultant cannot resolve your complaint or you are not satisfied with their feedback, you have the right to escalate your complaint. We have a Client Care division which solves complex or unusual complaints. You can get in touch with them by sending an email to the following email address: clientcare@metropolitan.co.za

Unsatisfied

If you are still not satisfied with the feedback on your complaint, you can contact the relevant Ombudsman. You can access those details here.

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Who can complain?

If you are dissatisfied with the service you receive from us, here are the steps that you can take.

What is a complainant?

All you need to know about the person who can submit a complaint.

The complaints escalation process

If you are still not satisfied with your complaint, here are the steps you can take.

FAQ - Frequently Asked Questions Frequently Asked Questions

Have any questions about your policy? Or do you need some help understanding complex terms in your Will? We’ll answer with everything you need to know.