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We're sorry you've had a disappointing experience with us. We'd love the chance to make it better. Please share your details so we can get in touch.

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Via post:
Metropolitan Client Care Department, PO Box 2212,
Belville 7535

What happens next?
 
We assign someone

The contact centre will get in touch to let you know that your complaint has been received and that someone has been assigned. Our goal? To resolve your concern in the shortest amount of time.

 
Please escalate if you are unhappy

If the assigned consultant is not able to resolve your complaint to your satisfaction, you have the right to escalate your complaint.  Our Client Care division is available to solve complex or unusual complaints. Please get in touch by sending an email to [email protected]

 
Take things further

If you are still not satisfied with the feedback on your complaint, you can contact the relevant Ombudsman.

Ombudsman details
 
Long Term Insurance Ombudsman

For all your long-term insurance complaints.

Tel: 021 657 5000
Fax: 021 674 0951
Share call: 0860 103 236
E-mail: [email protected]
Postal address: Private Bag X45, Claremont, 7735

 
FAIS Ombudsman

For all complaints related to financial advice.

Fax: 012 348 3447
Share call: 0860 324 766
(0860 FAISOM)
E-mail: [email protected]
Postal address: PO Box 74571, Lynwood Ridge, 0040

 
Pension Funds Adjudicator

For all complaints related to a Metropolitan Life Retirement Annuity, Pension or Provident Fund.

Tel:  012 7484000
Fax:  0866937472
Email: [email protected]
Postal address: P O Box 580, Menlyn, 0063

 
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Parc du Cap, Mispel Road, Bellville, Cape Town
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Metropolitan Life is part of Momentum Metropolitan Life Limited, a licensed life insurer and an authorised financial services (FSP44673) and registered credit provider (NCRCP173).