If you are unhappy with our service, you can complain by following the process below:
Long Term Insurance Ombudsman
For all your long term insurance complaints.
Tel: 021 657 5000
Fax: 021 674 0951
Share call: 0860 103 236
E-mail: info@ombud.co.za
Postal address: Private Bag X45, Claremont, 7735
FAIS Ombudsman
For all complaints related to financial advice.
Fax: 012 348 3447
Share call: 0860 324 766 (0860 FAISOM)
E-mail: info@faisombud.co.za
Postal address: PO Box 74571, Lynwood Ridge, 0040
Pension Funds Adjudicator
For all complaints related to a Metropolitan Life Retirement Annuity, Pension or Provident Fund.
Tel: 012 7484000
Fax: 0866937472
Email: enquiries@pfa.org.za
Postal address: P O Box 580, Menlyn, 0063
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