What is a complainant?

A complainant is a person who submits a complaint, which includes:

  • Policyholders or the policyholders’ successor in title;
  • A beneficiary or the beneficiaries successor in title;
  • A person whose life is insured under a policy;
  • A person that pays a premium in respect of a policy;
  • Member or;
  • Potential policyholders or potential member whose dissatisfaction relates to the relevant application, approach, solicitation or advertising or marketing material.

Who has a direct interest in the agreement, policy or service to which the complaint relates, or a person acting on behalf of a person referred to in the list above.

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