Metropolitan takes top Funeral award at the ASK AFRICA Orange Index Awards
Metropolitan has once again taken the top accolade in the Long-term Funeral category at this year’s ASK AFRICA awards. This is a remarkable feat in a highly competitive market and marks Metropolitan as a brand that consistently delivers on its promises.
The annual ASK AFRICA Orange Index is the country’s premier customer experience benchmark, measuring customer satisfaction, emotional fulfilment and brand loyalty.
The value of the funeral insurance sector in South Africa is estimated at between R15-20 billion, making it one of the most competitive. Metropolitan sets itself apart by offering not only affordable and accessible cover but outstanding customer experience. Metropolitan’s claim process is among the simplest and fastest, with valid claims paid out in as short a time as four hours via WhatsApp.
“This award belongs to our clients as much as it does to us. It has always been in Metropolitan’s DNA to listen and respond to our clients’ needs so that we can raise the bar year after year, and that’s why we are celebrating 10 service awards in 10 years. To be ranked number one for Funeral, and now among the Top 10 overall in client experience is proof that a client-first culture creates lasting impact,” said Yaaseen Albertyn, Executive Head of Client and Business Solutions.
In addition to an efficient claims process, Metropolitan’s policies offer coverage for up to 20 family members, body repatriation within South Africa, premium skips as well as payment protection to cover premiums during tough financial times, and value protection that enables policies to keep up with inflation and rising costs.
Metropolitan measures its success not only by the long list of accolades and awards they have received, but also by their longevity in the South African market. It is fitting that they should receive this award in Heritage Month as Metropolitan is a legacy South African brand with a history dating back almost 130 years, during which time they have been serving customers to the very highest of standards.
“For 127 years, we’ve had the privilege of walking beside South Africans, serving with pride and earning trust by showing up when it matters most. Our journey has proven a timeless truth: the voice of the client is not just feedback; it is the blueprint of excellence. By listening unapologetically and consistently” said Deidre Wolmarans, Head of Service.
Along with winning the Long-term Funeral insurance category, Metropolitan also entered the Top 10 overall ranking for customer experience.
“We acknowledge the hard work and dedication of our customer service teams and everyone at Metropolitan that is behind this award,” added Wolmarans
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