FAQ - Frequently Asked Questions Frequently Asked Questions

Here we answer all your Metropolitan policy and services related questions.

Monthly Payments FAQ

Who is METROPOLIT?

  • From August 2020, the reference number for your Metropolitan funeral policy debit order will change to METROPOLIT (plus one of your funeral policy numbers). This used to be AMETLIFE (plus a bank reference).
  • Your reference number for your funeral policies may differ if you have more than one but the amount deducted will remain the same.

Why is there more than one deduction on my bank statement for my Metropolitan policies?

  • We have moved your funeral policy/policies/some of your policies to our new administration platform.
  • You will be able to see your funeral policy premium deduction (with METROPOLIT and the policy number as your new reference) on your bank statement and this will allow you to better keep track of your premium payments for each policy you have.
  • Your endowment/retirement policies have not been moved and these policies will continue to have the reference of AMETLIFE (plus a bank reference number).
  • The change in reference number for your funeral policy has no effect on the terms and conditions of your policy.

Are the multiple deductions on my bank statement going to cost me more money?

  • Some clients have packages at their banks that allow them a certain number of debit orders, without charge.
  • Once this limit has been exceeded, your bank may charge you for the additional debit orders on your account.

I’ve never seen the reference with METROPOLIT on my bank statement before. Is this a new reference on my bank statement for Metropolitan or is it a fraudulent deduction?

  • Reference numbers for your funeral policies have changed to show METROPOLIT (and the policy number as reference) on your bank statement.
  • This is because they were moved to our new administration system.
  • This is not a fraudulent deduction.
  • Your endowment/retirement policies have not been moved and these policies will continue to show the reference of AMETLIFE (bank reference number).
  • The change in reference number has no effect on the terms and conditions of your policy.

Why has the reference number on my bank statement changed?

  • We constantly look to improve our administration platforms to provide a better client experience. The change in reference number is as a result of your funeral policy/policies being moved to a new administration platform.
  • The reference for your funeral plan will change to METROPOLIT to reflect that the debit order is for Metropolitan and the policy number for which the deduction was made.
  • If you have multiple policies (funeral and endowments) you will see both METROPOLIT and AMETLIFE deductions on your account.
  • Both of these are still correct and will ensure that your premiums received are accurately reflected on your policies.
  • The change in reference number has no effect on the terms and conditions of your policy.

I did not authorise a payment for METROPOLIT. Is this fraud on my account?

  • No, as of August 2020 your Metropolitan funeral policy reference number will change to METROPOLIT (plus your policy number) to reflect that the debit is for Metropolitan and the policy (or one of the funeral policies) for which you are paying.
  • If you have multiple policies (funeral and endowments), you will see both METROPOLIT and AMETLIFE deductions on your account.
  • Both of these are still correct and will ensure that your premiums received are accurately reflected against your policy/policies.
  • The change in reference number has no effect on the terms and conditions of your policy.

Can my deductions be combined again, like they were before?

  • Unfortunately not now. We are working on a solution and will inform you as soon as this is possible.

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