FAQ - Frequently Asked Questions Frequently Asked Questions

Here we answer all your Metropolitan policy and services related questions.

Claims FAQ

What are unclaimed benefits?

There are millions of South Africans who have insurance or savings payouts due to them that they haven’t claimed. As Metropolitan, we have gone out of our way to pay our clients.

If you suspect that you have unclaimed benefits due to you or would like to find out more about claiming payouts.

How do I cancel my policy?

Below are some of the commonly asked questions when it comes to cancelling your policy. Here’s what you need to know…

If I cancel my policy on and before the 15th of any month, how long will I still be covered for?

You will be covered until the end of the month in which you submitted the cancellation.

Should I cancel my policy on the 14th of a month, can I expect a refund?

You are covered until the end of that month. If the waiting period has expired and premiums are up to date, the premiums we received after the month of cancellation will be paid back to you.

Should I cancel my policy and I never missed a premium, do I get all my premiums or a percentage of them back?

No premiums are refundable; your funeral benefit is a pure risk and not a savings policy. Metropolitan would have been obligated to pay in the event of any claims which arise prior to cancellation.

Can I change my mind if I have already cancelled my policy?

Yes, you can request to reinstate your policy within the 30 day cooling off period.

I cancelled my policy with Metropolitan due to financial restraints and now I want to reinstate it. Is this possible? If so, how?

Whether you are able to reinstate your existing policy will depend on the product and whether you have reinstated your policy before in the past. To confirm whether you can reinstate on your policy, it is best to contact the Metropolitan Call Centre on 0860 724 724, visit any of the Metropolitan branches or refer to your policy documentation.

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