A complainant is a person who submits a complaint, which includes:
Who has a direct interest in the agreement, policy or service to which the complaint relates, or a person acting on behalf of a person referred to in the list above.
You can complain if you are dissatisfied with the following from Metropolitan:
When it comes to lodging a complaint with us, the complainant can be anyone of the following:
An escalated complaint is an extension of a complaint relating to the outcome of the initial complaint. The complaint is so complex or unusual that it requires intervention by an impartial senior functionary appointed to deal with escalated complaints, or the resolution of the initial complaint is not to the complainant’s satisfaction and is then been referred to the appropriate Regulator or Ombudsman scheme by the complainant.
If you have a complaint that you feel should be escalated, you can access those details here.
If you are unhappy with our service, you can complain by following the process below:
Long Term Insurance Ombudsman
For all your long term insurance complaints.
Tel: 021 657 5000
Fax: 021 674 0951
Share call: 0860 103 236
Postal address: Private Bag X45, Claremont, 7735
For all complaints related to financial advice.
Fax: 012 348 3447
Share call: 0860 324 766 (0860 FAISOM)
Postal address: PO Box 74571, Lynwood Ridge, 0040
Pension Funds Adjudicator
For all complaints related to a Metropolitan Life Retirement Annuity, Pension or Provident Fund.
Tel: 012 7484000
Postal address: P O Box 580, Menlyn, 0063
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